About Education session 'Donor Journeys'

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    10 September

    Education session 'Facebook Charitable Giving tools' (and other online tools)

    Learn from experts and peers on how they use Facebook Charitable Giving tools and other online tools.

  2. FAB Conference on Major Donors and Legacies

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  3. Gratis verkennende sessie Expeditie De Wervers

    19 September

    Gratis verkennende sessie Expeditie De Wervers

    Ga mee op Expeditie met De Wervers! Maak gratis kennis op de verkennende sessie op 19 september 2019 in Brussel. Met het inschrijven voor deze sessie ga je nog geen engagement aan om effectief deel te nemen aan de expeditie. 

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Education session 'Donor Journeys'

Donor retention, donor journeys, integrated communications, persona’s and satisfaction surveys… Donor retention is a hot topic these days. Indeed good donor retention is crucial to make your fundraising efforts sustainable. Yet a lot of organisations do not succeed in good donor retention.

So how to do it? What do we need to put in place to make donors stay. Good donor retention is all about a good interaction between fundraising front office and fundraising back office, between creative storytelling and data analytics. We go in-depth on what a donor journey is and how to develop it.

In this educational session we put all insights on donor retention together and will figure out the next steps you can take in your organisation to strengthen your donor relations.

This training is given by Ilja De Coster, vice president of the Fundraisers Alliance Belgium and senior fundraising consultant. For 20 years he has been supporting the fundraising of several large and small organizations. He is the Fundraising Data Strategist at Amnesty International and since january 2017 he is Director of Donor Relationship Management and Data Strategy at The DonorVoice.

Practical information:
Date: 24/10/2019 from 9.30 till 16.00 (lunch with sandwiches)
Location: Brussels (tbc)
Language: Dutch
Price: 120EUR for members / 200€ for non-members


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Ticket type Price
Member price € 120.00
Price for non-members € 200.00


Cancellation is free up until 7 days before the event.
Half of the amount will be charged if you cancel between 5 workdays to 2 days before the event.
In case of cancellation on the day of the event or day before the event, the full amount will be charged ( unless you can prove illness).

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